The Custom Process
Learn how the custom design process works
To begin the custom design process, you will need to fill out this form.Please provide us with as much detail as possible, so our designers can get you the best information. After your submission is reviewed, our team will reach out to you with additional information and an estimate. If you’d like to move forward, we will have our designers create digital renderings which we will email to you for review. Once it meets your approval, we will email you a custom invoice to complete your order. Production will begin after the invoice has been paid and takes about 3-4 weeks. For additional information, please see our custom FAQ page below.
Frequently Asked Questions
Is my custom ring eligible for a return or exchange?
All custom designs are ineligible for return or exchange. Each custom piece is unique and created especially for you. If you have any questions or concerns regarding your custom, please email us at hello@oliveavejewelry.com.
Am I able to change the center stone size and/or shape of an existing Olive Ave Design?
Yes! We are happy to help modify any existing Olive Ave designs to accommodate your desired center stone. Note: This will be considered a custom order and will not be eligible for return or exchange.
Can I use my own stone(s) in an existing or custom design?
Yes! We can use customer supplied stones. We need exact stone measurements before creating the design (or altering an existing Olive Ave style). You can send the stone(s) in for our jewelers to measure. If the stone(s) need to be removed from a piece of jewelry, we will return the jewelry the stones were taken from, or you can request to receive recycled gold credit for the piece.
Are you able to reuse my gold in a new piece?
Refining gold is an expensive process and is not cost effective to reuse customer supplied gold.
How long does the customization process take?
The entire customization process is around 4-6 weeks (longer for more complex projects).
Can a ring be set with a different type of gemstone than what is offered on your website?
Absolutely! We are able to source many other types of gemstones. Please reach out to our custom design team and we will be happy to help!
Am I able to purchase the ring in a larger or smaller finger size than listed on the website?
Of course! There will be customization charges.
Can you make 3D resin models?
Yes, we can! There will be an additional fee to do so. Consult with one of our custom design specialists for more information.
Do you make jewelry in other metals?
Yes, we can make jewelry in 10k gold, 18k gold, platinum, palladium, or silver. We are limited in what we can create with tungsten or titanium.
Can you customize jewelry pieces other than engagement rings?
Yes, we can and would be happy to! We can custom design most jewelry pieces. Reach out to our custom team for additional information.
Does my custom design have to be based off an Olive Ave style? Or can I start from scratch?
Your custom design doesn’t need to reflect and Olive Ave style. You can absolutely start from scratch! Submit photos and details of your dream design, and we will be happy to bring it to life.