Resizing Policies
Need your ring resized? Take a look at how it works.
General Resizing Policies
Olive Ave offers one complimentary resizing within the first year of purchase for all rings that fall under our GENERAL resizing policy. This includes free shipping for the first resize for those within the US. For international customers, there will be a return shipping fee of $60 for the complimentary resizing.
Limitations may apply for rings with stones on the band, engravings, or intricate designs. Our team is happy to help you identify if your ring is resizable under our general resizing policy or restricted sizing policy.
If you'd like to proceed with having your ring resized, please reach out to us at hello@oliveavejewelry.com to learn more about options and potential resizing costs.
What to Expect
Throughout the resizing process, slight adjustments involving the addition or removal of small amounts of metal will be made to achieve the desired size. Consequently, your ring may exhibit a minor variation in thickness when the resizing is completed. It’s important to note that this difference is subtle and may or may not be perceptible to you.
An Olive Ave representative will be in contact with you throughout the process from when it arrives, updates on the resize and shipping your ring back to you. The resizing process generally takes about 10-14 business days plus shipping.
RESTRICTED RESIZING POLICY
These products will require the process of remanufacturing the entire ring in order to achieve a different ring size. This results in a remanufacturing charge. This situation can arise as a result of:
- Size limitation due to to accent stones
- Material Inlays
- Falling outside of the recommended size range
- Intricate design characteristics
- Engravings
We will discuss the associated charges for the remanufacturing process prior to shipping your ring in. These charges are subject to change upon thorough examination of your ring.
Within the duration of our 30-day return policy, there will be no charges incurred if your ring requires remanufacturing.
Rings with engravings close to the resizing area may not be eligible for resizing, as it could risk altering the inscription or design. In the situations where an engraving may be impacted by resizing, we will contact you to discuss the feasibility of resizing and any associated re-engraving costs that may apply.
If you'd like to proceed with having your ring resized, please reach out to us at hello@oliveavejewelry.com to learn more about options and potential resizing costs.
Ready to Ship Resizing Policy
Rings that are purchased from our “Ready to Ship” section of the website will receive one complimentary resizing within the first year of purchase. Rings can only be resized within a half-size up or half-size down from the original size of the ring was purchased in.
If you'd like to proceed with having your ring resized, please reach out to us at hello@oliveavejewelry.com to learn more about options and potential resizing costs.
ALTERNATIVE METALS RESIZING POLICY
Olive Ave offers one complimentary resizing within the first year of purchase for all customers. This includes free shipping for the first resize for those within the US. For international customers, there will be a return shipping fee of $60 for the complimentary resizing. Alternative metals cannot be resized, for this reason we will send you a brand-new ring of your same design in the new desired size. Please expect this process to take 3-4 weeks from when we receive your ring.
If you are outside the first year of purchase and need a resize there is a resizing fee of $45. Alternative metals cannot be resized, for this reason we will send you a brand-new ring of your same design in the new desired size.
If you'd like to proceed with having your ring resized, please reach out to us at hello@oliveavejewelry.com to learn more about options and potential resizing costs.
Olive Ave Promise
Olive Ave Jewelry is the new face of a family-owned and operated jewelry company that has been in business for over 40 years, first established in 1981 as The Diamond Consortium.
Our focus is to bring the highest quality jewelry to our customers for the best price. We are happy to offer our curated selection, or help you customize the perfect ring for the one you love.
