When you damage your jewelry, whether it be from trauma or daily wear, or regular maintenance is needed on your piece, the last thing you should worry about is how to repair or replace it. Feel confident there’s an easy-to-use care plan that gets you back to wearing your jewelry quickly and effortlessly. At Olive Ave Jewelry we are happy to offer the Jewelers Mutual (JM) Care Plan on all pieces in our collection. The JM Care Plan goes beyond a typical manufacturer's warranty to protect your jewelry from damage caused by normal wear and keep each piece in like-new condition.

Care Plans are offered in three-year increments or for a lifetime and Care Plan pricing is based off of the value of your piece. You can choose to add the Care Plan to your cart while building your ring or in your cart at check out. You can also reach out to us at hello@oliveavejewelry.com to see if your piece is eligible for the Care Plan after purchase and delivery. Each piece purchased must have its own Care Plan for coverage. Purchase of a Care Plan covers repairs up to the value of the ring. If you have repairs that exceed the value of the ring, you will need to purchase a new Care Plan to cover repairs that could arise in the future.

The JM Care Plan starts 60 days from delivery. The following is covered under the JM Care Plan -

• Rhodium Plating
• Refinishing & Polishing
• Loss of center diamonds or gemstones due to a defective setting
• Broken, bent, or worn
• Cracked or thinning band or shank
• Ring resizing
• Broken clasps, bracelets, or chains
• Replacing cracked or chipped stones
• Broken earring

The Care Plan excludes the following:

• Loss or theft of ring altogether (If you want coverage for loss, theft or mysterious disappearance, more details can be found here.)

If you are in need of a repair, please fill out our Repair Form and our team will be in touch via email. We will provide you with the information needed to start the repair process and a prepaid, insured shipping label. For more information on how to ship your repair to Olive Ave, please view our Shipping Page.

This plan will not become void if you make unauthorized repairs. However, this plan will provide no coverage for unauthorized repairs; please reach out to authorize repairs.

If you have previously purchased the Olive Ave Extended Service Plan, it will be honored until its expiration date (3 years from purchase date). Once expired you are welcome to renew using the JM Care Plan.

*Please note, JM Care Plans are currently not available to our international customers. We apologize for the inconvenience and are working to find a solution. In the meantime, if you are needing a repair, please reach out to us at hello@oliveavejewelry.com. For Canadian customers, JM does offer insurance solutions for some territories. To see if you are eligible, please click here and submit your information.