Privacy Policy

PRIVACY STATEMENT

Last updated: August 25, 2026

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, our servers automatically receive your computer’s internet protocol (IP) address and browser information in order to deliver the site to you and keep it secure. When you use our search tools, the search terms and filters you enter are processed by our search provider in order to return results to you. If you choose to use our live chat, subscribe to our mailing list, request an appointment, or submit a form, we collect the information you provide in that conversation or form. Email marketing: with your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT AND YOUR PRIVACY CHOICES

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

When you first visit, we show a notice banner, and nothing non-essential loads before you have had a chance to see it. If you keep browsing our site after the notice or choose "Accept," our analytics, advertising, A/B testing, and live chat services turn on. You can opt out of any or all of them at any time - including before they ever load - on our "Your Privacy Choices" page, and time spent on that page or on this policy is never treated as acceptance. Your choice is stored on your device (with the date and version of this policy) so we can honor it on future visits.

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a decline automatically, without showing you the banner. You can still opt in later through the "Your Privacy Choices" page linked in the footer if you wish.

You can change or withdraw your cookie and tracking choices at any time, by category (Analytics & Performance, Advertising, Live Chat & Embedded Content), using the "Your Privacy Choices" link in the footer of every page. Withdrawing consent stops these services from loading from that point forward. You may also withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time by contacting us at hello@oliveavejewelry.com or mailing us at:

Olive Avenue Jewelry
4824 E Baseline Rd, Mesa, AZ 85206

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We do not sell your personal information for money. Some advertising and analytics services described in Section 5 may be considered "sharing" or "selling" under certain state privacy laws; you can opt out of those services at any time, and turning the Advertising category off on the "Your Privacy Choices" page (or a GPC signal) opts you out.

SECTION 4 - SHOPIFY

Our store is built on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your order data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Shopify’s analytics cookies on our storefront are not set when you first arrive; they are set once you keep browsing after our notice or accept it, unless you opt out. If you opt out, they are not set and any previously set Shopify analytics cookies are removed. Checkout takes place on Shopify’s hosted checkout, which is governed by Shopify’s own cookie and privacy controls.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Below is a list of the third-party services this site uses, what they receive, and when.

Tag management and analytics services - measure how the site is used; may receive page views and shopping events such as products viewed and items added to cart. Advertising partners (social media and search advertising platforms) - measure and personalize our advertising; may receive page views and shopping events such as products viewed, items added to cart, and purchases. Email marketing service - powers our mailing list and on-site signup forms. A/B testing service - tests improvements to site designs and features; observes which version of a page you see and how you interact with it. Live chat service - if you use the chat, your messages are transmitted to and processed by our chat provider in order to deliver the conversation to our team; chat conversations may be recorded and stored by that provider. Site performance analytics - cookieless measurement of page views and site performance. Review display service (on our Reviews page) - displays customer reviews; loads unless you have opted out of Live Chat & Embedded Content, or on request when you choose "Show Reviews" on that page.

Search service - powers our product and diamond search. The search terms and filters you type are sent to our search provider to return results; we do not enable its user tracking or click analytics. Error monitoring service - error and crash reporting that keeps the site working. Error reports do not include your name, cookies, or IP address. A persistent anonymous identifier is stored on your device only while the Analytics & Performance category is on; otherwise a temporary identifier is used for a single page view. Review content on product pages - review text is fetched by our own servers, so your browser does not communicate with the review service on product pages. Appointment scheduling service - used on our appointment page; receives the booking details you choose to submit. Payment providers (Shopify Payments, PayPal/Venmo, Amazon Pay) - process payments during checkout as described in Section 4.

These providers have their own privacy policies with respect to the information we provide to them, and certain providers may be located in, or have facilities located in, a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES AND SIMILAR TECHNOLOGIES

oaj_consent and a matching browser-storage entry - record your privacy choices, their date, and the policy version, for up to one year, so we can honor them. cart and Shopify session cookies (such as _session_id and _secure_session_id) - keep your cart contents and session working while you shop and check out.

_shopify_y and _shopify_s - Shopify analytics cookies that measure visits to our storefront. If you opt out, these are not set, and any copies from an earlier visit are removed. Cookies and identifiers set by the services listed in Section 5 - set by those providers under their own policies, never when you first arrive, and not at all if you opt out. A persistent anonymous error-reporting identifier (browser storage, not a cookie) used by our error monitoring service to estimate how many visitors an error affects.

SECTION 8 - YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have the right to: know what personal information we collect, use, and disclose about you; request that we delete your personal information; request that we correct inaccurate personal information; opt out of the "sale" or "sharing" of your personal information; limit the use of sensitive personal information (we do not collect sensitive personal information as defined by California law in the ordinary operation of this site); and not be discriminated against for exercising any of these rights. To opt out of any sale or sharing of your personal information, use the "Your Privacy Choices" link in the footer and turn off the Advertising category (or choose Decline All), or enable the Global Privacy Control signal in your browser, which we honor automatically. To exercise your other rights, contact us at hello@oliveavejewelry.com with the subject line "Privacy Request," or write to the address in Section 2. We will verify your request using the information associated with your account or order and respond within the time required by law. You may designate an authorized agent to submit a request on your behalf.

SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly collect personal information from anyone under 16, and we do not sell or share the personal information of visitors we know to be under 16.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If a change materially expands the cookies or tracking technologies we use, your previous consent will not carry over and you will be asked to choose again. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@oliveavejewelry.com or by mail at:

Olive Avenue Jewelry
[Re: Privacy Compliance Officer]
4824 E Baseline Rd STE
115 Mesa, AZ 85206